SpringHill Suites Austin South

When we 1st arrived at the location around 11pm , the lady(she was kind of rude) at the front desk told me that my reservation was not there or in the system and instructed me to check with hampton inn and suites. So we drove over and then went back to Springhill after double-checking my email. By the time we got back , it was around midnight, and there was a gentleman there who really took the time to assist us in finding our reservation. Now he went above and beyond for us because you guys at booking.Com DID NOT enter my name correctly into the system. So he found us through my email and confirmation number. He was also very courteous and polite the whole time we were there. I forgot his name, but someone give that guy a raise!!!! ( Springhill Friday night graveyard employee )

The breakfast offerings matched that of other hotels in the same tier. The front desk staff, both at nightly check in and morning check out, were very patient and kind to us as we resolved a booking issue. Our conversations with them were a positive experience and we left happy.

Breakfast was pretty good and location was perfect for us. The regular beds were very comfortable, but the sofa bed was not. Room and property were very clean and the staff were professional and friendly.

Shower head missing for handicapped, refrigerator left defrosting, no toilet paper, cushion missing on sofa and free Showtime wouldn't work both days. Was given a credit of 25% off of who bill so email showed total bill approx $165. Please bill accordingly My new cell is 512.569.8451 Cynthia Cook

Staff was friendly and moved our room further from the elevators when we asked. Room was clean and stocked with towels.